Works towards building relationships with customers by providing world class service. Demonstrates a customer focused mindset and contributes towards enhancing the overall experience. Uses customer insights to help provide inputs on new and improved customer offerings. Is looked upon as a trusted advisor who aids in providing best advice to suit customer needs. Uses his skills and abilities to ensure that the customer stays engaged at all costs.

Understands the impact of regulatory risk procedures and guidelines. Is able to take thoughtful and calculated risks while ensuring focus on process and quality by following the standard policies and procedures set forth by Kotak Securities. Uses technology and other methods to monitor and control the effectiveness and efficiency of services provided by Kotak Securities. Looks at all variables involved in work from different aspects and gives importance to focusing on minute details while working.

Possesses a vision for the future, displays an ability to identify opportunities and develops appropriate plans to achieve objectives. Develops strategies which are sustainable and which take into account the prevailing market uncertainties. Considers both short term and long term perspectives when creating/executing the strategy. Builds partnerships with various stakeholders to promote new opportunities. Recognizes and encourages innovative ideas within the organizational framework. Encourages out of the box thinking to come up with ways to enhance the current processes and systems.

Demonstrates energy and tenacity to achieve business results. Achieves them by working with high focus and managing the complexities. Analyzes data and sees pattern from past experiences and applies this understanding to drive results. Is able to gather all necessary information, and look at multiple ideas and aspects before taking a decision. Arrives at solutions even with limited information. Is able to analyze the impact of each option available before taking a decision.

Demonstrates business acumen required for the role. Possess good technical domain expertise to provide sound business advice or solutions in his/her technical area. Is research orientated and takes proactive action in updating his/her domain knowledge. Shows knowledge of the market changes, competitor landscape and customer behaviors to develop plans that helps in Kotak Securities growth. Thinks from the perspective of converting opportunities into business avenues.

Demonstrates passion in developing team members’ capability and works towards realizing their potential. Makes coaching an important priority and puts organizational objectives before self. Takes complete ownership for the results attained. Empowers team members by driving accountability and delegating responsibility. Creates potential successors within the team through effective grooming.

Promotes a culture of mutual respect, trust and transparency along with cohesive working across team members. Looks to create formal and informal relationships at different levels. Networks with teams and promotes a culture of collaborative working, demonstrating the merit of working within and across teams. Looks for opportunities through cross functional teams to leverage the expertise and domain knowledge. Is able to adapt personal style and approach to meet change requirements.